Increasing income with lead generation and customer retention expertise
We offer a wide range of acquisition and retention services. Our contact centre teams handle sales, lead generation and appointments. We can train your people to improve their sales skills. We supply the latest digital support systems for retention teams and build virtual stores. And we provide data analysis to help companies target their best potential customers.
Our work with Plusnet has generated one million leads and a 900% return on investment. We helped Tesco bank retain 75% of their mortgage customers with a bespoke web portal that allowed for easier renewal. Thanks to our experience and scale, we’ll continue providing leading-edge support at best-in-market prices.
Customer acquisition and retention services
Insights and data
You understand the need to deliver great customer service. However, keeping your customer's happy while also keeping the cost to serve down is tough – if it’s not core business it presents a challenge. Our outsourcing packages are tailored to answer that challenge, reducing your cost to serve while maintaining brand loyalty.
Customer lifecycle management
Customer satisfaction is at the heart of our business. In a digital marketplace, Capita’s deep understanding of consumer interactions is more important than ever in creating a successful customer journey.
e-Commerce optimisation
Pay360’s eShop makes it easy to set up and manage your online store, offering everything you need for a seamless customer experience.
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Customer experience systems and software
At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.
Collections
Our end-to-end debt management services help businesses settle arrears while giving vulnerable customers the support they need to clear debt.
Complaint handling
We’re helping companies manage everything from PPI remediation to complaints about poor service, with tailor-made solutions.