End-to-end multilingual customer care to support international customers
Customers are always more likely to buy online when the website and aftercare are presented in their own language. But securing multilingual services can be expensive – excellent customer service requires an understanding not just of language, but also culture, colloquialisms and nuances of tone. Often, achieving this with additional service centres just isn’t feasible in terms of costs and economies of scale.
Our end-to-end modular multilingual solution blends the latest digital services and technology with our behavioural science capabilities and experienced multilingual advisers to provide an enhanced experience for your international customers.
From translating and localising your digital content for your target market, to optimising your content for a seamless purchasing journey, to implementing the latest artificial intelligence (AI) technology, we provide a positive self-service experience for your customers.
When an agent interaction is needed, you can either move the conversation to our technology enabled, native quality speakers in our remote and on premise contact centres across the UK, South Africa, Europe and India, or utilise our multilingual conversational AI software. This provides real time translation, enabling high quality human conversations across 50 languages without recruiting multilingual speakers.
And you can be reassured that we know what we’re talking about: we’re the largest provider of customer management in the UK and Switzerland, a leading player in Germany, and trusted by major brands with a reputation for great customer relations – including The National Trust, O2 and Tesco Mobile.