By understanding their citizens better, councils can deliver improved services to meet their needs

Local authorities have a wealth of data across their organisation that, when analysed, offers huge opportunities to design services differently.

This data could be used not just to realise efficiencies, but to change the way the organisation operates to improve the customer experience – and support the journey to a predictive and preventative operating model.

Looking at data on a tablet

Our approach

Data analytics and insight can help local authorities understand and predict customer behaviour to effectively plan future service delivery needs.

These valuable insights can help transform a specific end-to-end customer journey or enable full-scale transformation for a local authority.

We also help local authorities to interpret the data to make evidence-based decisions on more effective ways to design community services.

Our team of data analysts turns these findings into actionable insights that we use to support our local authority customers to make practical and strategic change.

Combined with our digital specialists expertise and unrivalled local government experience, Capita can help you optimise your current processes and deliver the best customer experience.

Customer using phone

Our work

Boosting customer experience by digging even deeper into data

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.


Data analysis outcomes

Our team of data analysts are helping councils to:

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How can we help your organisation progress?

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