Our end-to-end digital transformation service is improving citizen customer experience
Investment in digital software and processes has rocketed over the last 20 years. Citizens now expect public services to be available online and easy to use. But digital is not just about implementing technology, it's a journey. Situations change, legislation can change, and customer behaviour and demands change. This means councils need to regularly look at their digital services to make sure they are still delivering what's needed, in the most convenient, helpful way.
We work alongside your organisation’s transformation and service delivery team to co-design, provide capacity and implement digital projects. We have a team of digital specialists you can use for one-off projects, or to take you right through transformation.
We help local authorities deliver end-to-end digital services that transform citizen experience and make radical operational savings across customer service and back office administrative functions, bringing over 30 years of local government experience along with diverse digital capability to shape, make and change your online services.