How it works
Our local government digital specialists use an evidence-based approach, based on Government Digital Service (GDS) principles, to deliver incremental improvements across your digital delivery.
And we’re uniquely placed to make this happen – combining the best of our unrivalled local government experience, with specialist customer management, operational efficiency and ICT solutions and capability.
The benefits include:
- customer-centric approach to design, based on research of how customers use systems
- cost savings across your customer services and back office administrative functions
- an increase in customers using online channels
- managed approach to digital exclusion and customer advocacy to support channel shift
- reduction in the number of contacts made to the contact centre and use of face-to-face channels
- improved customer satisfaction across all channels
- a low risk approach to achieving and maximising your digital objectives
- access to multi-disciplinary digital specialists and capacity
- digital service design principles that are aligned to GDS and SOCITM digital guidance
- flexibility to deliver small one-off projects right through to ongoing transformation support
- options for income generation, through commercialisation of services
- targeted work packages designed to provide a rapid return on your investment.