Free valuable resources to focus on the details that matter

When everyday tasks run smoothly, you’re free to focus on what really matters. We can help you use data, technology and our process knowhow to make local public services more effective. Empowering you with innovative solutions that drive performance, so you take every local voice into consideration.

Let’s put everything you’ve done into everything you do.

We can help you keep up with citizen expectations by working more productively, more transparently and more effectively


How much our transformation roadmap saved the Central London Community Healthcare NHS Trust


The amount of revenue we helped government collect from more than 1.3m households


How much faster applicants now receive their Blue Badges from Southampton City Council, with our support

Here’s how we can help

01. Education and learning

Supporting you from early years to early career with everything from foundation courses to professional training and executive skills.

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02. Service performance

Transforming service delivery by giving you the tools to focus on the activities that really matter and increasing the value of every pound spent serving the public.

03. Resilience

Improving the resilience of services to local communities with support that helps you manage peaks in demand and deal with backlogs.

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Looking to build more vibrant, resilient communities? Get in touch to learn more about how we can help.

Case studies

Revs & Bens

Optimising automation to serve citizens with greater speed and efficiency

Chorley Council’s Revenues and Benefits team were able to cope with a 100% increase in UC claims by optimising the automation processes they had introduced with Capita.

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Child poverty

Tackling child poverty through data-driven partnerships

Plymouth City Council is using our Single View and One Education management software to transform outcomes for children and families.

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Business Finance

Improving residents’ lives with modernised council procurement

See how one council has been working with us to improve services for residents and create new opportunities for local suppliers.

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lancaster UK

Clearing the building control backlog at Lancaster City Council

With our help, Lancaster City Council found a more efficient way to administer its building regulation applications.

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Tech transformation

Driving a county-wide tech transformation

Read how we’re helping Norfolk County Council lay down a technological foundation for other councils to follow – with more connected digital services.

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“Knowing that I can access quality resources at short notice to support my services has been really valuable to the team here in Lambeth – I am delighted with the services provided by Capita.”

Client, Lambeth


Taking practical steps towards productivity

There’s no doubt that productivity is a priority – but how do you rank how well you’re progressing? Get the answer in this podcast from The Productivity Institute, in partnership with Capita.

Listen to the podcast

Looking for ways to create more efficient support for your communities? Let’s talk about what we can do together.

Expert spotlight


Al Murray

CEO, Capita Public Service

Al is a transformation leader with 30+ years’ experience in a range of strategic leadership roles. He leads the division which is a strategic partner to government in the application of digital transformation to improve the productivity of operations and to help deliver essential services to millions of customers.

Paul Abraham

Paul Abraham

Managing Director & Client Partner, Capita Local Public Service

Paul comes from a public sector background and has spent his career transforming and improving upon the public sector in various roles, including with the Metropolitan Police and within Local Authorities, before moving to Capita in 2016. Driven by the opportunity to make a difference to people and communities, Paul works to improve resident and user experience, save money and transform services within local authorities, and the education and health sectors.

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