Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Showing 198 search results Corporate information Newsroom Company news Capita sells Employee Benefits business to Benefex Capita Capita has today sold its Employee Benefits business to Benefex Financial Solutions (“Benefex”) as part of its strategic decision to simplify its portfolio. 01/12/2020 2 mins read News Corporate information Newsroom Company news Q3 trading update Capita plc today updates on trading and the process to dispose of Education Software Solutions (‘ESS’); and provides an outlook for the remainder of the year. 10/11/2020 6 mins read News Central government Corporate information Learning & development Newsroom Company news Capita appointed to £7.5bn DWP employment and health framework Capita has been appointed to the Department for Work and Pensions’ (DWP) renewed and enhanced Commercial Agreement for Employment and Health Related Services (CAEHRS) framework. 06/10/2020 3 mins read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Newsroom Financial news Capita plc Half Year Results 2020 Capita plc has today announced our 2020 Half Year Results. 18/08/2020 News Corporate information Newsroom Financial news H1 2020 market update Capita's H1 2020 market update 25/06/2020 8 mins read News Corporate information Newsroom Company news Disposal of Eclipse Legal Systems Capita Capita plc today announces that it has agreed to sell 100% of the shares of Eclipse (Hardware) Limited trading as Eclipse Legal Systems to Access UK Limited. 19/06/2020 2 mins read News Pagination First page « First Previous page ‹ Previous … Page 29 Page 30 Current page 31 Page 32 Page 33 Next page Next › Last page Last »