Prioritising our actions through key themes

Our strategy prioritises our actions through one cross-cutting theme and four focus themes. Take a look at each of them below to find out more.

Operating responsibly

Capita's approach to governance, business ethics, supplier management, client relations and health and safety.

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Youth skills & jobs

We will drive greater social mobility by empowering young people in the communities we serve to progress into the world of work.

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Digital inclusion

We will enable better digital access by equipping people in our communities with the digital skills required for today’s world.

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Inclusive workplace

We will build a more inclusive organisation by having a workforce that reflects the diversity of our communities and is inclusive for all employees.

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Sustainable innovation

We will reduce our environmental impact by seeking to reduce our contribution to climate change and supporting our clients to do the same.

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Our responsible business governance

In accordance with our operating model, accountability for our responsible business strategy is sponsored by our Executive Committee (ExCo) Responsible Business Committee, who report biannually to the Board on progress against our strategy and goals.

Within the parameters set by the Board, the ExCo Responsible Business Committee sets the strategy, ensuring appropriate resources are in place to deliver the programmes.

A central responsible business function executes the strategy, developing and delivering business-wide programmes, monitoring performance against stated goals and raising awareness of responsible business practices across all the functions and divisions.



Our materiality issues

We asked our colleagues, investors, community groups and clients to tell us what global challenges they thought Capita should be addressing and influencing. This chart shows the result:



We identified five material issues through this process:

  • Youth unemployment and  quality education
  • Digital exclusion due to  technological developments
  • Gender inequality
  • Climate change and resource scarcity
  • Business ethics.


Our strategy focuses on these challenges, prioritising them in the order in which we can have the greatest impact: driving greater social mobility, enabling better digital access, building a more inclusive organisation, and reducing our environmental impact. These four focus themes are underpinned by the central theme of operating responsibly.

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