Rising digitisation can make products and services less accessible to some people
Increasingly, the world is shaped by digital technology. However, in the UK, 11.3 million adults are digitally excluded.
Capita aims to be at the forefront of the digital revolution, harnessing emerging technologies, data analytics and automation to serve our clients. We recognise we have a responsibility to ensure the digital world is inclusive.
To this end, we have developed a framework for responsible automation, strengthened our ability to support people within the communities we serve to harness the power of automation, advocated greater diversity within the tech sector and promoted enhanced accessibility to digital skills education for everyone.
01
Operating responsibly
Our approach to governance, business ethics, supplier management, client relations and health and safety.
04
Sustainable innovation
We will reduce our environmental impact by seeking to reduce our contribution to climate change and supporting our clients to do the same.
02
Youth skills & jobs
We will drive greater social mobility by empowering young people in the communities we serve to progress into work.
03
Inclusive workplace
We will build a more inclusive organisation by having a workforce that reflects the diversity of our communities and is inclusive for all employees.