Download our code of conduct
Operating responsibly in line with our purpose and values to deliver a transformed Capita means paying close attention to every aspect of our business. We are constantly reviewing our operational processes and systems to ensure that we create better outcomes and build a simpler, stronger and more successful company.
Capita’s Code of Conduct describes what we must do and how we must behave to ensure we have the trust of all our stakeholders. The code applies to everyone who works at or with Capita.
Speak Up policy is there for any person working at or with Capita, if they face a situation that contradicts our code of Conduct. It explains how these types of concerns, also known as ‘whistleblowing’, can be raised within Capita and the channels available to do so confidentially, reasonably, effectively and without fear of repercussions.
Download our speak up policy
These are our baseline requirements which must be followed and include maintaining information asset registers, a comprehensive incident management process and completing data protection impact assessments where necessary.
We continue to raise awareness of the importance of privacy through our mandatory training and ongoing communication programmes.
Our information, cyber security policy and associated standards, guide us all on how to act to keep information safe.
We continually review these policies and standards to align with industry best practice and keep abreast of emerging threats. We raise awareness of these policies through ongoing communication and training delivered via our security subject matter experts and senior managers. Our cyber resilience programme is led by our Chief Information Security Officer and enhances our skills, processes and technology, to maintain a resilient and responsible business.
Capita is proud to be an Associate member for FY20/21 of CyberFirst, which;
- was launched in May 2016 and is inspired and led by the National Cyber Security Centre (NCSC), a part of GCHQ.
- is a programme of opportunities helping young people explore their passion for tech by introducing them to the world of cyber security.
- is supported by UK industry members; Capita will help the NCSC develop the next generation of cyber security professionals that people, businesses and institutions all over the UK are relying on.
Download our information and security policy
Download our Health,safety and Environment policy
Creating a safe working environment
We have a robust health and safety management system which incorporates processes and procedures to manage identified risks effectively and to ensure compliance is achieved across the business.
Compliance levels are monitored through audit process and performance is reported to our Executive Committee monthly. Data is analysed for trends to ensure continuous improvement, to positively influence behaviours and to achieve the required outcome of legally compliant organisation.
We do not tolerate bribery and corruption. Our Anti-bribery and Corruption policy applies to all Capita businesses and employees.
The risk and compliance team monitors compliance against this policy, ensuring all parts of the business are aware of their responsibilities in terms of charity donations, sponsorship, facilitation payments, gifts and hospitality.
All Capita’s employee must complete financial crime training annually.
We aspire to conduct business in a way that values and respects the human rights of all our stakeholders. Our Human Rights policy details our commitments to upholding the principles of human rights, as set out in the UN declaration of human rights and the International Labour Organisation core labour principles.
We comply with all relevant legislations, including the UK Modern Slavery Act which is detailed further online.