Building inclusive workplaces

Diversity correlates with both a company’s profitability and creates value. However, at the current rate of progress, gender parity will not be attained for 99.5 years.

We want to create a workforce that reflects the diversity of the communities we serve, and a working environment in which no one feels excluded.

Our approach to inclusion and wellbeing

We listened to the experiences of our colleagues in relation to inclusion and wellbeing at Capita through a companywide survey and a series of focus groups.

Using these insights, we developed our strategy to create a diverse and  inclusive workplace.

Our related insights

Our responsible business strategy


Operating responsibly

Our approach to governance, business ethics, supplier management, client relations and health and safety.

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Digital inclusion

We will enable better digital access by equipping people in our communities with the digital skills required for today’s world.

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Youth skills and jobs

We will drive greater social mobility by empowering young people in the communities we serve to progress into the world of work.

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