As we continue to look at the choices organisations face to rethink, reimagine and rebuild, our focus this time is critical infrastructure, including our relationship with energy and the opportunities ahead.

Watch our video about the defined benefits consultation and what it means to your organisation.

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

Watch the video of our exclusive event for compelling CX insights into data, vulnerability and the opportunity for growth.

Digital transformation was a core aim for many businesses going into 2020, but it’s unlikely that any IT leaders predicted the acceleration in digitalisation that the pandemic has brought about.

Our vodcast series discusses how lenders can support people through the cost-of-living crisis by using data to identify the vulnerable & ease the increase in demand

Research has revealed: that people want more empathy from companies. In this video series, we deep dive into the 5 key themes explored in our recent whitepaper.

Remodelling the customer experience and driving change in an agile way – so what are the key investment areas?

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

The way we manage our people and respond to our customers’ needs to be adaptive, relevant but above all empathetic.