About our speakers
MD, Public Affairs, Ipsos
Trinh Tu is Managing Director of Public Affairs, Ipsos’ research, evaluation and advisory practice which supports UK government departments, European institutions, and international organisations to understand public and business opinions, behaviours and trends and their impact on policy solutions.
MD, UK Business, Capita Experience
Mark was previously Group Customer Care and Experience Director & COO of Financial Services at The Very Group, the UK’s largest integrated online retailer and financial services business. He’s had a varied career spanning 15+ years across operational and outsource management, transformation and customer experience, including at Vodafone and British Gas.