We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

Capita explores the state of the EV charging industry, its changing regulatory landscape, and the vital role of customer service in addressing these challenges.

There are many different ways to boost productivity. One way is through investing in infrastructure. Another way is by making sure that people have access to high quality education. Find out more from our guest Bart van Ark, Professor at the Productivity Institute.

With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

Leveraging the power of continuous learning organisations can unlock and capture several significant benefits

The Economic impact of digital inclusion in the UK report has found every £1 invested in building essential digital skills contributes £9.48 to the UK economy.

improve effectiveness and decision making across the criminal justice sector: investment in technology, agile working, data management and understanding the importance of investing in technology

A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

In this new article, we explore four major industries that have leveraged digital technologies to achieve significant growth and enhance customer experience management strategies.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.