As retailing and technology continues to evolve at a pace we’ve never experienced before, consumers of every generation are becoming far more comfortable with the digital landscape, whilst also becoming increasingly mindful of the brands they’re advocating.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Experts share practical strategies to reduce energy use, cut carbon emissions, and ease financial pressures—all while maintaining high-quality care.