Our expert out-of-hours team ensures emergency callers to London Borough of Barnet Council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.

Capita plc (‘Capita’) today announces it has secured an extension to its contract to deliver Personal Independent Payment (PIP) assessments for the Department for Work and Pensions (DWP).

Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

We’ve been working with DWP and DfC for over 10 years, delivering 2.7 million PIP assessments, enhancing accessibility and ensuring continuity in challenging times.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.