From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

Capita plc (‘Capita’) today announces it has secured an extension to its contract to deliver Personal Independent Payment (PIP) assessments for the Department for Work and Pensions (DWP).

Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

We’ve been working with DWP and DfC for over 10 years, delivering 2.7 million PIP assessments, enhancing accessibility and ensuring continuity in challenging times.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.