Understanding where to concentrate resources for the best results

Being able to forecast the impact of different scenarios on future debt and recovery levels is critical to managing any book of debt. We can help to validate the performance of your current propensity to pay or default models.

We can then make any necessary adjustments to guide your activities – such as prioritising workloads and segmenting customers so you can achieve the best results possible from available operational capacity.

Source: The Money Charity

Strengthening your response with virtual agents

Our Conversational AI tool helps you and your customers.

It provides customers with a self-service option that can answer their important questions, guide them to sources of information and, ultimately, reduce their need to speak to an adviser.

It frees up your customer service agents’ time and enables them to focus on helping vulnerable customers with complex enquiries quickly and accurately.

Watch this video to see our Conversational AI tool in action.

Training, technology and data analytics

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