Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

By leveraging our capabilities, digital expertise and extensive network, we help charities build experiences to change the world for better.

We help optimise operations by converting your documents into digital files and storing them in our secure archive for instant access.

Capita Employee Benefits was named ‘Corporate Adviser Firm of the Year’ and also won the ‘Best Use of Technology by a Corporate Adviser’ at this year’s ceremony.

Cloud migration remains the top transformational priority as businesses look to innovate, but research reveals migration challenges are slowing progress.

At last week’s UK National Contact Centre Awards ceremony, there was success for two of Capita businesses.

Capita has today signed a partnership deal with tech start-up, Distributed, a company that builds high performing digital development teams.