Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

The impact of Covid left an airline with a backlog of 60,000 complaints. Our consulting and automation capabilities resulted in a saving of 200 hours per week.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

With our flexible, expert customer service teams, we're supporting William Hill during the sporting calendar’s biggest events.

By leveraging our capabilities, digital expertise and extensive network, we help charities build experiences to change the world for better.

We help optimise operations by converting your documents into digital files and storing them in our secure archive for instant access.

Creating a simpler business well positioned for the future.

Capita Employee Benefits was named ‘Corporate Adviser Firm of the Year’ and also won the ‘Best Use of Technology by a Corporate Adviser’ at this year’s ceremony.