Helping consumer electronics adapt to changing business models, whilst building customer loyalty and meeting consumer expectations with analytics and AI.

At the heart of the travel and hospitality industry is great customer experience.

By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.

Our report concludes that, by focusing on seamlessly connecting the customer journey, the consumer electronics sector can succeed in the face of rising expectations.