Using the power of insight to stay ahead of consumer expectations
We work with our clients to create seamless customer experiences that support the drive towards online shopping and the direct-to-consumer (D2C) business model - an approach which provides an opportunity for consumer electronic brands to take control of their customers’ experience.
At Capita, we’re experts in creating seamless customer journeys and experiences. We look at the big picture, to make every small moment count. We're helping the consumer electronics industry adapt to changing business models, supporting them to build customer loyalty with personalised services and to meet increasing consumer expectations through data analytics and artificial intelligence (AI) to improve online and in-store customer experience.