Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Maintaining services to deliver critical gas safety guidance to keep the public safe.

Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.

At last week’s UK National Contact Centre Awards ceremony, there was success for two of Capita businesses.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Capita expands partnership with Southern Water to deliver new customer service technology

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Capita today announces it has signed a customer service contract renewal with the RSPCA for a further eight years. The contract, which builds on a 17-year partnership, will transform the way in which members of the public contact the RSPCA to report animal welfare concerns.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Providing advanced online and telephony technology, powerful analytics and highly trained teams, we deliver results that will boost your bottom line.