Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Creating a simpler business well positioned for the future.

The technology for a connected country is here. In fact, we’re already putting it to work across Scotland – in healthcare, education, local authorities and beyond. Watch the video to see how Capita is accelerating Scotland’s digital and climate ambitions to make a real difference to people’s lives.

Find out how Capita is optimising health records management and storage for Primary Care Support England (PCSE).

The theme for this year’s National Apprenticeship Week is ‘Build the Future’ and is designed to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.

For the NHS, delivering quality services in well-maintained, secure environments is integral for the safety and comfort of patients.

Since it was established in 1948, the NHS has been offering patients the best quality care possible, in secure environments.

The UK public was left in shock after the Grenfell tragedy of 2017.

The great reset of the pandemic has the potential to launch the UK’s productivity back on course, following record low levels in 2019 – but the key to unlocking post-pandemic productivity not only lies in further and greater technology adoption, but also in reskilling.

It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.