Our report, conducted with Ipsos MORI, finds that financial services companies need to improve sensitivity to the different needs of customers.

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.

Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.

We provide contact centre solutions for some of the biggest companies in the UK, from running entire contact centres to supporting existing teams at peak times

Capita is one of the largest long-term strategic partners of the NHS. Find out more about our services for the NHS and integrated health and social care.

We’re supporting integrated care systems, from advising national bodies on multi-year care model strategies to helping unemployed people back into work.

We’re experts in building great experiences for patients, carers and professionals, from improving engagement & navigation to supporting co-ordinated care journeys.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We transform environments to fuel organisational growth, cutting costs, minimising your environmental impact and enabling secure, smarter working.