DragonflyAI, the British predictive analytics platform which is backed by Capita, is delighted to announce today the completion of a £625,000 ($1m) seed funding round.

Capita is to provide technology to NHS South Tees Foundation Trust that enables life-saving hospital equipment – such as ventilators, ECG machines, and beds – to be mapped digitally.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Mobilising a resilient and responsive workforce in less than 2 weeks to ensure minimal disruption to customer services.

Experts share practical strategies to reduce energy use, cut carbon emissions, and ease financial pressures—all while maintaining high-quality care.

Capita expands partnership with Southern Water to deliver new customer service technology

Capita has become the first business to be accredited by the Good Business Charter, a new initiative developed in partnership with the Confederation of British Industry and Trades Union Congress.

Capita has been identified as a Leader and/or Rising Star in the ISG Provider Lens™ Quadrant in ‘Contact Centre – Customer Experience Services 2020’.

Capita has been named a ‘market leader’ in the 2021 ISG Provider Lens™ Contact Center – Customer Experience report for Europe and the UK.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.