Date Published


Capita today became the first business to be accredited by the Good Business Charter, a new initiative developed in partnership with the Confederation of British Industry and Trades Union Congress.  

The charter promotes the importance of responsible business and good business practices, and publicly acknowledges those companies who exhibit such behaviour.

The Good Business Charter (GBC) accreditation aims to raise the bar on business practices across the board. This includes employee wellbeing, policies on tax and the environment, as well responsibilities towards customers and suppliers. By recognising and accrediting those businesses that prioritise responsible business practices, the GBC aims to inspire as many businesses as possible to follow suit.

Jon Lewis, Capita Chief Executive, said; “I’m incredibly proud that Capita is a founding participant and the first business to be accredited by the Good Business Charter. I am committed to putting responsibility at the heart of everything we do as part of our multi-year transformation at Capita – in how we operate, serve society, respect our people and the environment. 

“Capita’s essential services impact the lives of millions of people, and the Charter recognises the important steps that Capita has made to use this position to be a progressive, purpose led, responsible business. This includes appointing employees to our board and announcing that all of our UK employees will be paid the Real Living Wage as a minimum.”

The Good Business Charter was the idea of Julian Richer, an entrepreneur and author, who has both funded the project and is on the board of trustees of the Good Business Foundation. The Confederation of British Industry and Trades Union Congress collaborated to design and formulate the charter.

Mr Richer said “I'm campaigning for responsible capitalism to improve business behaviour. A lot of people have lost trust in business, and it's time that there is recognition for businesses that do things the right way. It's fantastic to see Capita stepping forward to take the lead, and I hope they will be the first of many.” 

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