Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

Synaptic Software, the insurance and financial solutions provider, has announced that its full suite of tools have been integrated into Intelliflo’s iO Store, which is available to all firms using its Intelligent Office (iO) software.

Synaptic Software, the company responsible for developing research software for professional advisers, has implemented a new feature-based proposition on its Synaptic Webline protection quote and e-apply portal.

Synaptic Software, the company responsible for developing research software for professional advisers, today launches Synaptic Analyser, a retirement income analysis and drawdown product comparison tool, that will help financial advisers support their customers in planning for retirement.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

More than a third of consumers have said it is very important to them that their bank has branches they can visit should they need to.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

We help optimise operations by converting your documents into digital files and storing them in our secure archive for instant access.

Capita Employee Benefits was named ‘Corporate Adviser Firm of the Year’ and also won the ‘Best Use of Technology by a Corporate Adviser’ at this year’s ceremony.