Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

We’re providing police forces with modern, compliant information management solutions to improve efficiency and data management, and increase operational performance.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Knowing you’re delighting your customers is the holy grail for any business.

Addressing workforce issues is vital to the digitisation of all public services

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.