Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

We’ve been working with DWP and DfC for over 10 years, delivering 2.7 million PIP assessments, enhancing accessibility and ensuring continuity in challenging times.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.

How Capita’s 9-year partnership with TfL is transforming London's transport infrastructure, including Congestion Charging, LEZ, ULEZ & Safer Lorry Scheme (DVS)

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.

We’re proud to have partnered with Transport for London (TfL) for nearly a decade across multiple key operations, including the congestion charging scheme, the Ultra-Low Emission Zone and the Direct Vision Standard, jointly supporting better outcomes for citizens who visit, work and live in the capital.