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Capita has been awarded a contract extension with the Education Authority of Northern Ireland (EANI) to run until 31 March 2027.

New research reveals 50% of recruitment leaders believe at least half of all skills gaps could be addressed by better use of data.

Knowing you’re delighting your customers is the holy grail for any business.

We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology

This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

Capita has entered a strategic ‘Scaling Partner’ relationship with Dragonfly Technology Solutions Ltd, an early stage business disrupting the way companies create and optimise content.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.