At the heart of the travel and hospitality industry is great customer experience.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Our article considers how today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

Retailers are facing more pressure to use technology to improve interactions with customers to create stand out experiences.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

Our report considers how today’s retail customer is seeking a deeper involvement and concludes that the brands who give them this are the ones with whom they will choose to shop.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.

We're helping the retail industry meet increasing consumer expectations with services which improve online and in-store performance.