Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.

It’s become a cliché but the Covid-19 storm has not found us all in the same boat. The impact on income, on employment, even on the chances of contracting the virus and recovering, is hugely influenced by three factors – ethnicity, gender and poverty.

We’ve supported a major housing development in North Tyneside by helping the local council to build a road to it – on time, on budget and with minimal disruption.

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.

Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.

Find out how our flexible digital talent solution helps to efficiently fill your resource gap to accelerate digital project delivery in the transport sector.

We provide contact centre solutions for some of the biggest companies in the UK, from running entire contact centres to supporting existing teams at peak times

Rail customers simply want to receive value for money for the fares they pay, so why is rail pricing so difficult to get right?

We're dedicated to supporting thousands of customers across the UK.

Digitally modernise mailroom operations to speed up access, improve engagement and productivity, and enhance customer experience.