From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.

From our procurement diagnostic service & business case development, to strategic planning and contract reviews, we identify savings opportunities.

We help telecoms clients to create frictionless, personalised customer experiences, upskilling teams and transforming operations for a new digital society.

As a trusted technology and support partner, we’re delivering first-choice software licensing, services, products and support for our customers. By joining forces with the market-leading technology providers, as well as innovative start-ups, we ensure you have easy access to the software and services you need, at a price that reflects our scale.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

Our procurement delivery services include de-risked savings delivery, data analytics, contract & supplier relationship management, & resource augmentation.

Our procurement transformation programmes are designed to put you in the right position to reduce costs and improve the value you derive from suppliers.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.