At the heart of the travel and hospitality industry is great customer experience.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

We’re working in partnership with the utilities sector to create a sustainable future through data-led insight and innovation, transforming new consumer demands into opportunities to grow.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

News, research, reports and thought leadership articles looking to the future of utilities

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Our article considers how, if providers focused on renewing trust, it would go a long way to helping them to deliver on their promises to customers.

With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.