All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

The utilities sector has been ranked bottom of the UK Customer Satisfaction Index and firms need to take stock of their approach to customer experience (CX).

ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.

Capita has entered a strategic ‘Scaling Partner’ relationship with Dragonfly Technology Solutions Ltd, an early stage business disrupting the way companies create and optimise content.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Stopping the energy sector’s ‘prepayment premium’ will help ease the pressure on the most vulnerable customers – as well as restore some of the public’s trust.

Inflation in Britain is at its highest in 30 years, having risen to 5.4% in the 12 months to December 2021 and it is expected to reach 7% by the spring, according to the Bank of England.