If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

Providing advanced online and telephony technology, powerful analytics and highly trained teams, we deliver results that will boost your bottom line.