Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.

No organisation operates in a vacuum. Rather, its interdependencies are many and manifest.

Each year, our programmes positively impact the lives of hundreds of thousands of people by enabling access to vital Government support.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.

Digital services have been progressing across every sector of society for the past decade.

Capita Local Public Services is partnering with Westminster Council to launch a new bicycle refurbishment, maintenance and training project – Westminster Wheels.

One of the perks of my job is working with great people from the UK employability industry.

We’re thrilled to support Young Enterprise’s Young Money Challenge for the second year running.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars