With the Prime Minister’s commitment to artificial intelligence, we look at the productivity and service improvements that could come from embracing this technology.

How Capita’s 9-year partnership with TfL is transforming London's transport infrastructure, including Congestion Charging, LEZ, ULEZ & Safer Lorry Scheme (DVS)

This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.

Our report shows the importance of prioritising workforce resilience and adaptability to allow organisations – and those they serve – to be ready to embrace change.

With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

In this new article, we explore four major industries that have leveraged digital technologies to achieve significant growth and enhance customer experience management strategies.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.

Capita helped one of the UK’s leading high street retailers to improve their customer satisfaction scores and the quality of their customer service advisors.

Capita helped a leading automotive company with customer insights that informed the development of an innovative ‘Live Tour’ solution.