Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

Our top five take-aways from the DCN annual conference for how councils can leverage AI to support public services without losing the human touch.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

We’re providing police forces with modern, compliant information management solutions to improve efficiency and data management, and increase operational performance.

Webinar on how modern platforms and AI can modernise the management of information, deliver improved operational insights and enhance policing outcomes.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Customer Service Avatars and how they help boost conversational self-service.

2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.