Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

We help you make the most of your resources with innovative new solutions to help you deliver high-performance public services.

Improving productivity not only boosts economic growth, it can also encourage innovation, create employment opportunities, enhance educational attainment, and renew the social and cultural fabric across the UK.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

We're delivering services and solutions that keep the UK government and local councils running and improving services to the public during uncertain times.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

The benefits of automation for local authorities are clear: quicker, more efficient user experiences, and the ability to provide a better service using fewer resources.

Customer Service Avatars and how they help boost conversational self-service.

Leah Mitchell started her Capita journey over nine years ago working as a service desk analyst in IT and Networks. Today, Leah is Head of Support in the Automation Practice.