With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

The Economic impact of digital inclusion in the UK report has found every £1 invested in building essential digital skills contributes £9.48 to the UK economy.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.

Discover how Capita helped Police Scotland to consolidate diverse technological infrastructures and eliminate operational inefficiencies.

We’re proud to have partnered with Transport for London (TfL) for nearly a decade across multiple key operations, including the congestion charging scheme, the Ultra-Low Emission Zone and the Direct Vision Standard, jointly supporting better outcomes for citizens who visit, work and live in the capital.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.

Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

Our report considers the importance of providing equality of service to all and how it's one of the most crucial challenges for today’s telecoms providers.

Despite the best efforts of local authorities to prevent them, emergency situations are part of life.

Mexican insurance group Peña Verde needed to reduce the costs of healthcare whilst ensuring effective clinical assessments – we worked collaboratively to enable them to provide accurate, safe teletriage.