Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success.

We're helping the UK Government to transform public sector services, deliver better experiences for citizens and make a positive impact on society.

Retailers are facing more pressure to use technology to improve interactions with customers to create stand out experiences.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Our article considers how, if providers focused on renewing trust, it would go a long way to helping them to deliver on their promises to customers.

Our article considers how being able to provide equality of service to all is one of the most crucial challenges that today’s telecoms providers need to face up to.

There are many different ways to boost productivity. One way is through investing in infrastructure. Another way is by making sure that people have access to high quality education. Find out more from our guest Bart van Ark, Professor at the Productivity Institute.

Our report shows the importance of prioritising workforce resilience and adaptability to allow organisations – and those they serve – to be ready to embrace change.

With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.