With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.

Discover how focusing on location and collaboration can drive efficiencies, bridge gaps, and create sustainable, future-ready communities.

Together with independent thinktank Localis we hosted ‘Going long’, a roundtable discussion which brought together national and local experts to discuss the implications of the 2021 spending review in respect to the local government’s ability to deliver for people and place.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.

Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

Our report considers the importance of providing equality of service to all and how it's one of the most crucial challenges for today’s telecoms providers.

Streamline complex planning with PPAs; boost collaboration, reduce delays, and enhance outcomes with Capita’s expert-led, self-funded planning services.

Discover practical ways to implement design codes that shape sustainable, high-quality communities. Capita helps local authorities turn vision into reality.

Flexible planning expertise for local authorities; bridge skills gaps, manage workloads, and ensure compliance with Capita’s on-demand planning services.