2024 was a pivotal year for the customer experience services and in 2025 it will be defined by advanced AI, self-service tools, and hyper-personalised solutions.

With the Prime Minister’s commitment to artificial intelligence, we look at the productivity and service improvements that could come from embracing this technology.

Tiina Stephens talks about the introduction of Microsoft 365’s Gen AI tool, Copilot, and how it supports neurodivergent colleagues in their daily work lives.

We’ve caught up with a number of women from across Capita globally to hear what International Women’s Day means to them.

Balancing energy efficiency, cost, and carbon reductions is crucial in care settings. We look at how to achieve that balance.

The Economic impact of digital inclusion in the UK report has found every £1 invested in building essential digital skills contributes £9.48 to the UK economy.

With this year’s Black History Month theme of ‘Saluting our sisters’, we’ve an opportunity to recognise the Black women shaping our country.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

In this new article, we explore four major industries that have leveraged digital technologies to achieve significant growth and enhance customer experience management strategies.

Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.