With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.

A look at what’s happening in customer experience in Europe, including the leveraging of new technologies such as AI, machine learning and automation.

We consider how organisations can create a resilient customer experience ecosystem that drives growth and long-term customer loyalty.

Agentic AI technology can transform complex processes and help the civil service deliver a higher quality human service to citizens. At Capita we’re testing use cases to lead the way forward.

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

The companies that will lead the next chapter of the TMT sector are those that understand their role not just as providers, but as partners.

At the Tower of London, Capita reaffirmed its commitment to the Armed Forces Covenant—a promise to support those who serve, have served, and their families.

Discover how Capita helped a growing academy trust cut energy waste, save costs, and empower staff through data-driven insights and hands-on training.

Explore how councils and communities can drive net zero through local energy planning, partnerships, and innovation in this Capita-supported podcast episode.

Experts share practical strategies to reduce energy use, cut carbon emissions, and ease financial pressures—all while maintaining high-quality care.