Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.

Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.

Since the incident, we’ve invested heavily in transforming our cyber security capabilities, including technology upgrades, policy improvements and training.

Capita has reached a settlement with the Information Commissioner’s Office re its findings on the 2023 cyber attack. The settlement includes a £14m penalty.

Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.

Responsible business is integral to our company purpose, operating model and strategy, demonstrating how we’re acting as a force for good.

Our report, conducted with Ipsos MORI, finds that financial services companies need to improve sensitivity to the different needs of customers.

An update on trading for the 11 months to 30 November: the Group’s adjusted revenue performance was broadly consistent with the first half performance.

Capita has reached a transition agreement for the remaining two legacy evergreen closed book Life & Pensions contracts with its last client, Royal London’s legacy business.