Taking a customer-centric approach to homebuying to meet current expectations
Our video features guest speakers Iona Bain and Heather Crichton of Industry Readiness at PEXA who discuss how customer expectations are increasingly changing, and how lenders can differentiate themselves by taking a customer-centric approach.
Watch the video ⬎
See our article looking at current challenges for mortgage lenders
See other resources for mortgage companies
Mark Webster, Managing Director - Financial Services, Capita Experience
Mark is accountable for the mortgage Services and the Financial Services clients within Capita Experience. He has over 26 years’ experience in the financial outsourcing industry and more specifically within the mortgage and savings outsourcing markets. Having previously worked in senior positions within the financial services sector, Mark's main focus is on operational strategy, account management, sales, business development and growth.