At the heart of mortgage lending 

When you’re helping your customers to buy their dream home, you want them to remember that key life moment for all the right reasons. 

As trusted partners to the mortgage industry we believe in building lasting relationships with clients that can grow and change as your business and needs evolve. Our consultants benchmark mortgage operations and business models against the best practices, tools, technologies and people skills of the future.

We have a comprehensive portfolio of people, products and services for every step of the home buying journey. From origination software to servicing, we have the scale, experience, resources, skills and technology to help our clients and their customers during some of their most important life moments.

With over 35 years’ experience in the lending and financial services industry, and a passion for customer experience, we help clients navigate the unique challenges of a complex and intensely regulated industry. That’s why so many of them trust us as their partner to transform their customers’ experience.

Key statistics

In numbers: Capita and the mortgage industry

£24bn

mortgage assets under management

250,000

mortgage applications processed each year

£4.5bn

the largest FCA regulated collections business in the UK

6,500+

skilled financial services colleagues

Featured highlights

Three key challenges for mortgage lenders – and how to tackle them

We look at how you can support customers during the cost-of-living crisis by using data and digital channels to identify vulnerable people early, personalise solutions and ease demand.

Read the article

What are green mortgages and are they too good to be true?

Could a green mortgage be the way forward for homeowners who wish to make changes that will cut down their energy bills but can’t afford the initial outlay.

Read the article

Useful videos for mortgage providers

 
A customer-centric approach to homebuying: streamlining experience

Guest speakers Iona Bain and Heather Crichton of Industry Readiness at PEXA discuss how customer expectations are increasingly changing and how lenders can differentiate themselves by taking a customer-centric approach.

 
Transformation from the inside out

Experts in the mortgage sector discuss with Iona Bain how green mortgages could be ideal for homeowners wishing to cut energy bills without the initial outlay.

 
Video: Streamlining the homebuying process with technology

Featuring guest speakers Iona Bain and UK Finance, we discuss how mortgage lenders can use technology to streamline the home buying process for customers and make their journey smoother.

 
Vodcast series: the key challenges for mortgage lenders and their customers

We discuss how mortgage lenders can better support customers through the current cost-of-living crisis by using data and digital channels to identify the vulnerable early, to personalise solutions and ease the increase in demand.

Free virtual webinar replay for mortgage providers

Webinar: The home buying experience of the future

A new approach to the home buying experience will radically alter the mortgage process, delighting customers and providing opportunities for innovative providers to disrupt the market.

Following on from our exclusive live Mortgage breakfast seminar, you can watch the replay of Claer Barrett, Consumer Editor at the Financial Times, and Alan Linter, Innovation Director at Capita, discussing the future of the home buying journey.

View the trailer >

Watch the full webinar

How we can help

Take a look at our interactive infographic to see how we’re helping mortgage providers rise to the challenges of today and tomorrow.

Explore our solutions

Whatever stage of the journey you’re at, we can support and improve your customers’ experience.
Mortgage origination software
Customer experience systems
Mortgage servicing
Technology solutions
Arrears management
Customer experience
Mortgage market round-up

Latest news for UK mortgage providers

Our monthly mortgage market round-ups include everything you need to know about what’s happening in mortgages right now, including market changes, property news, the latest innovations, securitisation and trading, regulation news and much more. Take a look. 

Expert spotlight

Sarah Green

Sarah Green

Client Partner Mortgages at Capita

Sarah has joined as a client partner, with responsibility for our key mortgage clients, along with leading our growth focus in the mortgage business. Sarah has over 20 years’ experience in the mortgage and financial services outsourcing industry, across both growth, operations and technology. Having previously worked for Homeloan Management (now Computershare), Capita Mortgages and Sutherland Global and in more recent roles, Sarah has focussed on Digital Transformation and Customer experience, bringing well rounded experience for our mortgage proposition.

Our related insights

 

 

Speak to our mortgage industry experts

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