At the heart of mortgage lending 

When you’re helping your customers to buy their dream home, you want them to remember that key life moment for all the right reasons. 

As trusted partners to the mortgage industry we believe in building lasting relationships with clients that can grow and change as your business and needs evolve. Our consultants benchmark mortgage operations and business models against the best practices, tools, technologies and people skills of the future.

We have a comprehensive portfolio of people, products and services for every step of the home buying journey. From origination software to servicing, we have the scale, experience, resources, skills and technology to help our clients and their customers during some of their most important life moments.

With over 35 years’ experience in the lending and financial services industry, and a passion for customer experience, we help clients navigate the unique challenges of a complex and intensely regulated industry. That’s why so many of them trust us as their partner to transform their customers’ experience.

Key statistics

In numbers: Capita and the mortgage industry

£24bn

mortgage assets under management

250,000

mortgage applications processed each year

£4.5bn

the largest FCA regulated collections business in the UK

6,500+

skilled financial services colleagues

Featured highlights

Three key challenges for mortgage lenders – and how to tackle them

We look at how you can support customers during the cost-of-living crisis by using data and digital channels to identify vulnerable people early, personalise solutions and ease demand.

Read the article

What are green mortgages and are they too good to be true?

Could a green mortgage be the way forward for homeowners who wish to make changes that will cut down their energy bills but can’t afford the initial outlay.

Read the article

Free virtual webinar replays for mortgage providers

Webinar: The home buying experience of the future

A new approach to the home buying experience will radically alter the mortgage process, delighting customers and providing opportunities for innovative providers to disrupt the market.

Following on from our exclusive live Mortgage breakfast seminar, you can watch the replay of Claer Barrett, Consumer Editor at the Financial Times, and Alan Linter, Innovation Director at Capita, discussing the future of the home buying journey.

View the trailer >

Watch the full webinar

Webinar: It’s time to flex the power of open banking for consumers

The UK’s open banking usage is growing rapidly – how can we seize the opportunity to drive real change to customer experience?

Richard Sunmam, Director of Digital and Consumer Insight at Experian, talks to us about what open banking is and why it’s so important, in particular looking at how today’s financial organisations can seize the opportunity to drive real change in customer experience.

Watch the webinar now

How we can help

Take a look at our interactive infographic to see how we’re helping mortgage providers rise to the challenges of today and tomorrow.

Explore our solutions

Whatever stage of the journey you’re at, we can support and improve your customers’ experience.
Mortgage origination software

Mortgage origination software

We put customer experience at the heart of our Financial Conduct Authority (FCA)-regulated market-leading mortgage origination sales and processing platform to simplify mortgages for your customers.

Customer experience systems

Customer experience systems

Our smart digital and software solutions include the latest automation to transform how organisations operate, helping them to drive down costs and provide better customer experiences and outcomes.

Mortgage servicing

Mortgage servicing

Our end-to-end FCA-regulated mortgage outsourcing services include standby servicing, redemptions and variations. We blend our regulatory, security and business process expertise with innovative technology to transform customer experience.

Technology solutions

Technology solutions

From cyber security and digital connectivity to IT services and robotic process automation, we’re one of the largest IT organisations in the country, dedicated to supporting thousands of customers across the UK.

Arrears management

Arrears management

Our arrears management service can help your customers navigate times of financial distress with expertise and empathy. We use the latest technology to identify customers at risk, so that we can offer support earlier.

Customer experience

Customer experience

We transform customer experience with a blend of human-centred technology and our expert teams, attracting, retaining and looking after your customers so you’re free to focus on what you do best.

Mortgage market round-up

Latest news for UK mortgage providers

Our monthly mortgage market round-ups include everything you need to know about what’s happening in mortgages right now, including market changes, property news, the latest innovations, securitisation and trading, regulation news and much more. Take a look. 

Expert spotlight

Sarah Green

Sarah Green

Client Partner Mortgages at Capita

Sarah has joined as a client partner, with responsibility for our key mortgage clients, along with leading our growth focus in the mortgage business. Sarah has over 20 years’ experience in the mortgage and financial services outsourcing industry, across both growth, operations and technology. Having previously worked for Homeloan Management (now Computershare), Capita Mortgages and Sutherland Global and in more recent roles, Sarah has focussed on Digital Transformation and Customer experience, bringing well rounded experience for our mortgage proposition.

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