229 jobs found
Tactical Planning Manager (Pipeline)
- Job ID: 10112916
- Customer Operations
- Cape Town
- Permanent
- Work From Home
- Posted on 07 August 2025
Job description:
These roles lead teams in supporting the operation in maintaining the optimal agent schedule design and profile to meet business demands. Ensuring the delivery of exceptional levels of tactical planning, deploying appropriate resource to meet business needs, leading to the consistent achievement of service level requirements .
Customer Payments Advisor - Hybrid
- Job ID: 10113253
- Customer Service Delivery
- Little Island
- Full time
- Permanent
- Hybrid
- Posted on 07 August 2025
Job description:
*You would need to reside in the republic of Ireland to be considered for this role We are Capita Ireland, a leader in the business process outsourcing market. More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors. Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy? If so, we want you to be part of our awesome team of Customer Payment Advisors. The start date for this role is Monday 1st September
Digital Transformation Manager
- Job ID: 10113244
- Customer Operations
- Cape Town
- Permanent
- Office Based
- Posted on 06 August 2025
Job description:
We are looking for a forward-thinking Digital Transformation Manager with deep expertise in technology and artificial intelligence (AI) to lead strategic transformation initiatives within our Business Process Outsourcing (BPO) operations.
Operations Manager (Regulatory Sector)
- Job ID: 10112562
- Customer Service Delivery
- Little Island
- Full time
- Permanent
- Work From Home
- Posted on 06 August 2025
Job description:
Capita Experience is seeking an Operations Manager to lead the delivery of CBI-regulated insurance services in a dynamic, internationally delivered environment. This is a remote role based in Ireland, with travel required across the country and internationally as needed. While the position offers remote working flexibility, the successful candidate must be resident in Ireland to meet operational and travel requirements.
Oversight Supervisor (MCC Coach)
- Job ID: 10112864
- Customer Service Delivery
- Little Island
- Full time
- Permanent
- Work From Home
- Posted on 06 August 2025
Job description:
Capita Experience is hiring an Oversight Supervisor (MCC Coach) to lead and develop regulatory excellence across a high-performing insurance operation, delivered internationally in Europe. This is a remote role based in Ireland, with travel required across the country and internationally as needed. While the position offers remote working flexibility, the successful candidate must be resident in Ireland to meet operational and travel requirements.
Customer Advisor
- Job ID: 10112773
- Customer Service Delivery
- Cape Town
- Full time
- Fixed Term (Fixed Term)
- Office Based
- Posted on 06 August 2025
Job description:
As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence. In this role you will be responsible for completing interactions with our customers by resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevant to our customers.
