Getting public funds into the right hands. Quickly. Transparently. Safely.

    Our Digital Grant Management service maximises the value of the public purse to improve social, economic and health outcomes by digitally enabling the grant management process, while linking scheme outcomes and objectives more reliably.

    By reimagining the customer experience and powered by our flexible digital platform, GrantIS, we help grant makers to optimise processes and gain new insight into how their schemes perform.

    Capita is uniquely placed to help:

    • 15 years of application-to-payment fund disbursement experience 
    • We currently disburse more than £14bn of public sector funds a year
    • Cabinet Office Gold Award for fraud prevention on Green Deal 
    • Largest UK-based provider of business process outsourcing for stability now and in the future
    • Seamless transition to our next-generation digital platform.
    View our guide for grant makers

    15 years

    end-to-end fund disbursement experience


    public sector funds disbursed by Capita each year

    A fully automated, end-to-end solution

    We’ve applied our extensive experience of processing high volumes of grant applications against eligibility criteria and leveraging multi-channel operations to reimagine the citizen experience, designing a fully automated end-to-end digital grant management solution. GrantIS uses automation and multiple sources to validate data and process applications more quickly, matching  the Government’s recommended six-step process for grant management documented in the Government Functional Standard for Grants.

    Grant makers can:

    • Set up and launch new grant schemes in minutes with a fast, assured and effective platform
    • Halve the operational costs of fund management and speed up the disbursement process
    • Improve fund applicants’ experience with an easy, intuitive and highly automated process
    • Minimise fraud with sophisticated, AI-powered anti-fraud tools 
    • Gain real-time insights into scheme performance for auditing, impact assessment and future grants planning.

    Protect against fraud and administrative error

    Successful grant schemes must ensure that financial support gets to the right people, organisations or projects and that funds are being used for their intended purpose delivering the intended outcomes.

    Capita’s Digital Grant Management service makes designing and activating bespoke grants easy, reducing the administrative burden on scheme managers. Reduced manual processing delivers greater transparency and fewer errors in the system, while ensuring a larger number of compliant applications. You’ll benefit from improved reporting of outcomes, while reducing the risk and cost of fraud. Making it easier and more efficient for citizens to apply for grants online gives them a vastly improved user experience, supporting more  successful, eligible applications.

    Key benefits

    Using our Digital Grant Management platform enables the Government to achieve more with less, reducing risk and delighting citizens and businesses with efficient and well-designed grant administration processes.

    Reimagining the customer experience, using a digital platform and optimising processes means that grant schemes are more successful and more efficiently get public funds to the right people.

    • Reduce operational costs with AI, automation and bespoke integrations
    • Minimise fraud through use of sophisticated anti-fraud tools and processes
    • Delivering data that enables grant providers to create more effective schemes
    • Provide confidence that grants are used for their intended purpose
    • Maximise impact of grant funding instead of spending it on administration
    • Track outcomes to measure your scheme’s success long after the last funds have been dispersed. 

    Download our brochure

    Download our brochure

    How to manage the risk of fraud in government grant making

    Although government grants have been disbursed effectively to businesses, charities, communities and individuals for many years, it was the pandemic which propelled grant making into the public consciousness through new schemes such as the Self-Employment Income Support Scheme.

    With large sums on offer, the landscape became fertile ground for fraudsters, with HMRC stating that it had to build in a 5-10% fraud and error rate into the furlough scheme. Disbursing such grants effectively, ensuring thorough, consistent due diligence checks, has become a huge undertaking.

    In this white paper we explore:

    • the scale of government grant making
    • the types of fraud that it can attract
    • the role of technology and automation to overcome the challenge of fraud and help teams to disburse grants efficiently and effectively.
    Read the report

    Book a demo with our experts

    Our work

    Local government
    Our work
    11 mins read
    While residents and visitors often delight in what can be a slower pace of life, Norfolk's largest public sector organisation is looking to catapult the county into the technology fast lane.
    Read more

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